• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Tech Spirited

Tech Spirited

  • Home
  • About
  • Contact
  • Articles

What to do if your Bluetooth Mouse is Not Working

Not finding your wireless mouse working, can be a frustrating experience. Here is a troubleshooting guide for Windows XP users.

You are here: Home / IT Jobs / What to do if your Bluetooth Mouse is Not Working

Like it? Share it!

  • Share
  • Tweet
  • LinkedIn
  • Email
What to do if your Bluetooth Mouse is Not Working

Not finding your wireless mouse working, can be a frustrating experience. Here is a troubleshooting guide for Windows XP users.

Following are some of the causes that may lead to a wireless (Bluetooth) mouse not functioning.

Possible Reasons

  • Your computer’s BIOS is not recognizing the device
  • The device is not paired with the computer
  • The Bluetooth receiver in the mouse is incompatible with Microsoft Bluetooth stack
  • The signal transceiver does not detect the device signal
  • Bluetooth receiver is switched off on the PC
  • The mouse battery power is exhausted
  • You may not have updated with Windows XP Service Pack 2 (SP2)
  • There might be a conflicting radio frequency
  • Defective hardware

Procedure to Add a Bluetooth Device on Windows XP SP2

Would you like to write for us? Well, we're looking for good writers who want to spread the word. Get in touch with us and we'll talk...

Let's Work Together!

If the mouse is not connecting, it’s probably not paired. You need to add the device to the computer. To do this, click ‘Start’, click on ‘Run’, and type ‘bthprops.cpl’, before clicking on ‘OK’. This will open Bluetooth Settings. Here, you need to click Add, and switch on the wireless mouse. This helps Windows detect the Bluetooth device.

Now, select ‘My device is set up and ready to be found’ option in the ‘Add Bluetooth Device Wizard’ window, and click ‘Next’. You will find the detected mouse name on the screen. Select it and click ‘Next‘. The Windows wizard will ask for a passkey and you need to click on the box that says ‘Don’t use a passkey‘.

Then click ‘Next‘. You may have to wait till the wizard completes the process of adding the mouse. Then you will need to click ‘Finish‘ and ‘OK‘.

However, if mouse problems are still encountered, you will need to carry out the described steps, all over again. Check for latest updates for the operating system. Visit the Windows Update page and install the latest service packs.

Other Troubleshooting Tips

There are some basic troubleshooting steps that should be followed, when a mouse is not working. First and foremost, check whether the Bluetooth device batteries are charged. If you have other Bluetooth devices connected to the computer, disconnect them temporarily.

Make sure that the Bluetooth device is discoverable by the wizard. Right-click on the Bluetooth icon in the notification area. Then click on ‘Open Bluetooth Settings‘. In the options tab, select the box which says ‘Turn discovery on‘ and click ‘Apply‘.

Then select the next two boxes that say, ‘Allow Bluetooth devices to connect to this computer‘ and ‘Alert me when a new Bluetooth device wants to connect‘. Then, click ‘Apply‘ and then ‘OK‘.

You should see to it that there are no other devices in the area that may have the same frequency, which may cause problems in mouse detection. Finally, check the wireless mouse on other computers and see if it works fine. If the mouse is still not working, it indicates a hardware problem.

Would you like to write for us? Well, we're looking for good writers who want to spread the word. Get in touch with us and we'll talk...

Let's Work Together!

You may have to call the company for a replacement. If the mouse works fine on another computer, it means that the operating system has problems.

Related Posts

  • What to Do When Your Wireless Mouse Stops Working

    The new-age mouse has no tail! We are talking about the wireless mouse of course, a tiny modern miracle that has made our lives truly mobile. But at times when…

  • Optical Mouse Vs. Laser Mouse

    Looking for the differences between optical mouse and laser mouse? Read the following article which, analyzes the debate between both of them in detail.

  • History of the Computer Mouse

    Though it seems like the computer mouse has always been around, there indeed was a time when it was non-existent and people had to resort to ghastly artifacts like the…

« Previous Post
Next Post »

Category iconIT Jobs

Get Updates Right to Your Inbox

Sign up to receive the latest and greatest articles from our site automatically each week (give or take)...right to your inbox.
Blog Updates

Exploring the website?

Our site includes quite a bit of content, so if you're having an issue finding what you're looking for, go on ahead and use that search feature there!

Footer

We hope you are enjoying TechSpirited! We provide informative and helpful articles about the outlook for IT jobs throughout the U.S. Learn more about the career in IT you’ve always wanted, or find new tips to further your technology career.
  • Facebook
  • RSS

Copyright © Tech Spirited & Buzzle.com, Inc. All rights reserved.
6789 Quail Hill Pkwy, Suite 211 Irvine CA 92603

  • Privacy Policy
  • Terms of Use
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsAccept
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.