Predictive Dialer Software vs. Power Dialing System
When deciding on an auto dialer software, businesses are often faced with choosing between predictive dialer software.
Aug 20, 2019
In the past, companies had to dial each number on their cold calling list one by one. Now, there is technology available to help make this process more efficient -- both predictive dialer software and power dialing systems can save businesses time and keep them organized. But which one is right for your business?
How many numbers are dialed at a time?
One of the biggest differences between these two systems is how many contacts are dialed at a time.
A power dialer system allows only one number to be dialed at a time while a predictive dialing system can contact multiple people at once. Both of these options can be beneficial depending on the desired outcome.
Which option offers personalization?
Companies may want to connect with customers on a more personal level and build relationships through phone calls.
Because a power dialer system contacts one person at a time, it allows for more personalization while a predictive dialer system focuses more on reaching a lot of people in a short amount of time, which is still beneficial.
Looking to avoid a communication delay?
When calling consumers, it’s important that someone is ready to speak with them right away. A predictive dialer system will contact several people at once and connects them with an agent once they answer.
On the other hand, a power dialer system will always have an agent ready to speak with someone right away when they answer.
Can you leave a personalized voicemail?
If a call is made and no one answers, businesses often want to leave them a voicemail.
Predictive dialer systems don’t allow for personalized or custom pre-recorded voicemails to be left while a power dialer system does. So businesses can either leave a voicemail or simply move on to the next contact.
Is call waiting time reduced?
Many businesses use these systems to save time by not having to dial numbers manually.
But while predictive dialer systems reduce waiting time by simply moving on to the next number on the list if no one answers, a power dialer system still comes with the same wait time because only one number is dialed at a time.
Both predictive dialer systems and power dialer systems have many benefits to offer businesses and can significantly improve the efficiency of cold calling.
But these systems do differ, so it’s important for businesses to choose the one that is right for their needs.